We (ROMPT, LLC dba “ROLIK®”) are committed to fulfilling and shipping your order as quickly and transparently as possible. This policy outlines where we ship, how much it costs, how long it takes, and what to do if something goes wrong. If you have questions at any time, reach us at hi@shoprolik.com.

 

A quick summary of the most important information:

 

📦  Ships To	All 50 United States + Puerto Rico (domestic only)
🚫  No International	We do not ship outside the U.S. or its territories
⏱️  Processing Time	1–2 business days after order placed (Mon–Fri, excl. holidays), some exclusions may apply
🕛  Order Cutoff	Orders placed before 12:00 PM PT typically process same day
🚚  Delivery Estimate	5–8 business days (Economy) — not guaranteed
💰  Shipping Cost	Free on orders $50+ | $4.99 on orders up to $49.99 | Vary for brand shipped orders
📍  Address Changes	Email us immediately after ordering — changes not guaranteed
🌿  Carbon Offset	All shipments include carbon offset at no cost to you
📬  Contact	hi@shoprolik.com

 

 

We ship to all 50 United States and Puerto Rico only. We do not currently ship outside the United States or its territories due to complex distribution, import, and regulatory requirements along with prohibitively high international shipping costs and delivery times.

 

We do not support international package forwarding services. If an order is placed through a forwarding address and we are unable to fulfill or ship it, we will contact you and issue a full refund.

 

 

We charge based on the total value of your order. We do not offer expedited or guaranteed delivery date shipping at this time.

 

Order Total	Method	Est. Delivery	Cost
Up to $49.99	Economy	5–8 business days*	$4.99
$50.00 and over	Economy	5–8 business days*	FREE
Puerto Rico	Economy	Varies — see checkout	See checkout
Partner/Brand-Direct	Varies – see checkout	Varies – see checkout	Varies – see checkout

 

* Delivery estimates are not guaranteed. Actual delivery times may vary depending on warehouse location, carrier, weather, holidays, and other unavoidable delays.

 

 

Most items are in stock and will be handed off to the shipping carrier within 1–2 business days after your order is placed.

 

Processing schedule:

•     Orders placed Monday–Friday before 12:00 PM PT: typically processed the same business day

•     Orders placed Monday–Friday after 12:00 PM PT: typically processed the following business day

•     Orders placed Friday after 12:00 PM PT, Saturday, Sunday, or on a federal holiday: processing begins the next business day

 

Additional processing time may apply during high-volume periods, promotions, or holiday seasons. We’ll do our best to keep you informed of any meaningful delays.

 

We utilize multiple warehouses across the country and do our best to ship from the closest warehouse to your delivery address to provide the quickest delivery option possible.

 

Most items arrive within 5–8 business days of shipment, but this is an estimate and not a guarantee. Delivery times vary depending on:

•     Your delivery address and distance from our fulfillment warehouse

•     The shipping carrier assigned to your order

•     Weather events, carrier delays, or other circumstances outside our control

•     Holiday periods and high-volume shipping seasons

 

We strongly recommend shipping to an address with a secure package location if you will not be available at the time of delivery.

 

When your order ships, you will receive an email notification and/or text message with tracking information based on your preferences selected at checkout. You may also track your order using the free Shopify Shop App, available from the App Store and Google Play.

 

Your order may arrive in multiple shipments at different times if items are being fulfilled from different warehouse locations. You will receive a separate tracking number for each shipment.

 

 

In the event of an unexpected shipping delay, here’s what we will do:

•     Notify you promptly via the email address associated with your order

•     Provide you with a revised estimated ship date (or notify you if we cannot yet determine one)

•     Give you the clear option to either (a) consent to the delay and keep your order open, or (b) cancel your order and receive a full refund

 

If we cannot ship within the originally stated timeframe and you do not respond to our delay notification, we will follow applicable FTC Mail Order Rule requirements (16 CFR Part 435). For delays of up to 30 days, your silence may be treated as consent to the delay. For longer or indefinite delays, we will require your explicit consent before holding the order open. If you do not provide consent, we will automatically cancel your order and issue a full refund.

To cancel an order due to a delay, email us at hi@shoprolik.com with your order number.

 

 

If you need to update your shipping address after placing an order, please email hi@shoprolik.com as soon as possible with your order number and the corrected address. We will do our best to update your address before the order leaves our warehouse, but we cannot guarantee that changes can be accommodated once processing has begun.

 

Reshipment costs resulting from a customer-entered address error are the customer’s responsibility. If reshipment is required due to a confirmed carrier error, ROLIK® will cover the reshipment cost.

 

Marked “Delivered” but Not Received

If your tracking shows “Delivered” but you have not received your package, please take the following steps:

•     Check around your delivery location, with neighbors, and with building management if applicable

•     Wait 48 hours — carriers occasionally scan packages as delivered slightly early

•     Check your tracking link for any delivery notes or alternative drop-off locations

If your package still cannot be located after 48 hours, please contact us at hi@shoprolik.com within 7 days of the marked delivery date with your order number and tracking number. We will work with the carrier to investigate and determine next steps.

Lost in Transit

If your package has not arrived within 5 business days of the estimated delivery window and tracking has not updated within 5 business days, please contact us at hi@shoprolik.com with your order number. We will initiate a carrier investigation on your behalf.

Resolution for lost packages (e.g., replacement shipment or refund) will be offered once a carrier investigation has been completed or a reasonable investigation period has elapsed.

Stolen Packages

ROLIK® is not responsible for packages that are confirmed delivered and subsequently stolen. We strongly recommend shipping to a secure location or using an address where someone will be available to receive the package. If you believe your package was stolen, we recommend filing a police report and contacting the carrier directly.

 

Some products on our Site ship directly from the brand or manufacturing partner rather than from our own warehouses.

For brand-direct items:

•     Processing and delivery times may be longer than our standard estimates

•     Shipping costs may differ from our standard rates and will always be shown at checkout

•     Tracking information will be provided when available from the partner

•     Custom or made-to-order items may have additional lead times noted on the product page

 

If you have questions about a brand-direct order or haven’t received tracking after the stated processing window, please contact us at hi@shoprolik.com and we will coordinate with the partner on your behalf.

 

🌿  All domestic shipments include carbon offset at no additional cost to you. ROLIK® participates in a carbon offset program covering the estimated emissions footprint of each order shipped. This commitment is part of our broader effort to operate responsibly. More details on the program may be found here.

 

ROLIK® reserves the right to amend this Shipping Policy at any time by posting the amended terms on this page. Amendments take effect upon posting. We encourage you to review this policy periodically.

 

For questions about your order, shipping status, or anything in this policy, please contact us at hi@shoprolik.com and include your order number for the fastest response.

 

ROMPT, LLC dba ROLIK®

285 W. 6th St., Unit 401

San Pedro, CA 90731

United States

 

ROMPT, LLC dba ROLIK®  •  hi@shoprolik.com  •  shoprolik.com  •  San Pedro, CA 90731