We (ROMPT, LLC dba “ROLIK®”) strive to offer products of the highest quality. Anything you purchase should arrive as ordered and in pristine condition. Please read this policy carefully — it explains your options in all common situations.

For assistance, contact our team at hi@shoprolik.com.

Here’s a quick summary of the most important points:

Due to the discreet, sensitive, and hygienic nature of the products we sell, we do not accept satisfaction returns — including buyer’s remorse, ordering the wrong item, price variation, or usage misunderstanding — of any kind. No refund, exchange, or store credit will be issued for satisfaction returns even if the product packaging is unopened.

Optional Order Protection (Seel)

For select products, you may purchase optional order protection through Seel, an independent third-party service, at checkout. Seel allows items to be returned directly to them within 7 days of delivery. ROLIK® is not responsible for Seel’s claims decisions. If available, the protection option will appear on the product page and in your cart. Learn more here.

If an item you order is not available for any reason, our team will contact you. Options may include:

•     Offering the same item in a different color or style

•     Submitting your order as a backorder and shipping it once restocked

•     Providing a full refund to the original payment method used for the purchase

Refunds for unavailable items will be processed within 5–7 business days of our decision and will be issued to the original payment method used at checkout.

We will accept defective items for replacement, exchange, or store credit within 30 days of delivery, provided the conditions below are met.

If you believe an item in your order is defective, please email hi@shoprolik.com immediately upon noticing the potential defect. Include your order number, a description of the issue, and any photos or videos that may help us assess the claim.

Eligibility Requirements

•     Keep all original product packaging

•     Cease use of the item immediately upon noticing the defect

•     Do not attempt to repair the item

Attempts to repair the item, or damage caused by misuse, may void our obligation to accept the claim.

After 30 Days

Product issues reported after 30 days of delivery fall under the manufacturer’s product warranty.

Email us at hi@shoprolik.com and we will provide you with the manufacturer’s warranty contact information.

Resolution & Refund Processing

Approved claims will be processed within 5–7 business days of our team’s review. Replacements and exchanges ship as soon as available. Store credit is issued immediately upon approval.

Return shipping for approved defective item claims: ROLIK® will provide a prepaid return label for approved defective item claims requiring a physical return.

We will accept items that arrived damaged in transit or that were not as ordered for replacement, exchange, or store credit within 7 days of delivery, provided the conditions below are met.

If you notice shipping damage or any order discrepancy, please email hi@shoprolik.com within 7 days of delivery. Include your order number, a description of the issue, and photos or videos of the damage or discrepancy.

Eligibility Requirements

•     Keep all original product packaging

•     Keep the original shipping box, envelope, or mailer delivered by the carrier (required for shipping damage claims)

•     Do not use the item

•     Do not attempt to repair the item

Resolution & Refund Processing

Approved claims will be processed within 5–7 business days of our team’s review. ROLIK® will provide a prepaid return label for approved claims requiring a physical return. Replacements, exchanges, and store credit are issued as described above.

Our team will attempt to contact you if there is any issue with the carrier’s ability to deliver your order or if any action is required on your end. Carrier-caused delivery failures are not subject to the restocking fee.

ROLIK® and its affiliates reserve the right to refuse a return or refund for any reason, except as may be otherwise prohibited by applicable law.

ROLIK® reserves the right to amend this Return & Refund Policy at any time by posting the amended terms on this page. Amendments take effect upon posting. We encourage you to review this policy periodically. Continued use of our website or placement of an order constitutes acceptance of the then-current policy.

ROMPT, LLC dba ROLIK®  •  hi@shoprolik.com  •  shoprolik.com