Shipping, Billing & Returns

Everything we sell can be shipped to customers in all 50 United States as well as Puerto Rico.

We do not support international package forwarding services for international customers.

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Due to very complex distribution, import and obscenity regulations along with extremely high shipping costs with long delivery times, we are not currently shipping any products we sell outside the United States and its territories. Should you place an order with us and we are unable to fulfill your order, we'll let you know and refund your purchase.

We cannot be held responsible for incorrectly entered shipping addresses.

Carefully review the shipping address entered before completing your order.

Please email hi@shoprolik.com as soon as possible after placing your order if you need to update your shipping address.

We may be able to accommodate the change if the order has not left our warehouse but we cannot be held responsible for incorrect addresses.

Any reshipment costs will be the responsibility of the customer.

We charge based on the total value of your order.

We do not offer expedited or guaranteed delivery date shipping.

For orders up to $38.99:

Economy (typically delivers in 5-8 business days but not guaranteed) - $4.99

For orders $39+:

Economy (typically delivers in 5-8 business days but not guaranteed) - Free

PLEASE NOTE: Some items may ship directly from our partner and have shipping costs that differ from our standard rates above. Rates will always be shown during checkout.

We strongly recommend shipping to an address with a secure package location if you will not be available at time of delivery.

Delivery windows are estimates and may vary depending on warehouse location, weather, holidays and other unavoidable delays.

All deliveries are carbon neutral at no additional cost to you.

YES!

If you know the gift recipient's address, simply enter it as the shipping address for your order making sure the billing address is yours. This method doesn't offer the ability for a gift message.

Don't know their address? No problem!
Click the Give as a Gift button found on any product page to get started.
⌨️ Enter the recipient's email address or phone number - you may include a note (optional) the that recipient will see when they redeem their gift.
📧 We'll send them a link (and we'll keep you updated along the way)
🎁 They'll enter their address and redeem their gift!

We utilize multiple warehouses across the country and do our best to ship from the closest warehouse(s) to provide the quickest delivery option(s) possible.

Most items are in-stock and handed off to the shipping carrier within 1-2 business days after placing your order (holidays and weekends may result in additional processing time.)

Delivery times vary from carrier to carrier and may also be impacted by the shipping method selected at checkout. Most in-stock items arrive within 3-8 business days. Delivery windows are estimates and may vary depending on weather, holidays and other unavoidable delays. We cannot guarantee delivery timing.

Select items that ship directly from our brand partners may have longer processing times in addition to delivery. We'll keep you updated on status of your order when this is true.

An email notification and/or text message with tracking information will be sent to you when your order has shipped.

You may also track your order using Shopify's free Shop App available from the App Store (iOS) or Google Play. (Android)

Most items are in-stock and handed off to the shipping carrier within 1-2 business days after placing your order (holidays and weekends may have additional processing time.)

Please allow an additional 24-72 hours for tracking details to populate for your order after receiving your tracking number.

We utilize multiple warehouses across the country so your order may arrive in multiple shipments from different carriers and at different times.

We will provide you with a tracking number for each shipment.

Your privacy is extremely important to us.

We use non-branded packaging (mailers/boxes) to ship your order in.

The shipping label will have our name (Rolik or Rompt) and our warehouse address listed in case your order isn't deliverable and needs to be returned to us.

As we look at reducing waste and our carbon footprint, we may or may not include a packing slip that outlines the items in your order. No other items are included with your order.

If you order is lost or damaged in transit, please see our policy under the Returns section below.

We offer optional worry-free purchase protection from Seel, at an additional cost to you that can be added in your cart or during checkout. Their small fee covers:

- 100% Protection Against Shipping Mishaps
- A 7-Day 'Love it or Return it' Guarantee - something we aren't able to offer directly due to the nature of items we sell.

Learn more about their coverage here.

We accept the following payment methods:

Shop Pay (debit/credit)

Visa (debit/credit)

Mastercard (debit/credit)

American Express (credit)

Discover (credit)

PayPal (debit/credit, bank account)

Amazon Pay (debit/credit)

Venmo (debit/credit, bank account)

Meta Pay (debit/credit, bank account)

Google Pay (debit/credit, bank account)

For purchases using Shop/Google/Meta Pay or any major credit/debit card we'll show on your statement as SP*SHOPROLIK.COM.

For purchases using Paypal or Venmo, we'll show on your statement as ROMPT, LLC - our legal business name.

We currently collect sales tax for customers located in select states (CA, NC) in compliance with current tax regulations.

Any tax due will be calculated and shown during the checkout process.

Customers in all other states - enjoy your tax-free shopping with us!

For any purchases made through Shopify's Shop App, Shopify does collect sales tax in every state that requires them to do so.

We strive to offer products of the highest quality.

Anything you purchase should arrive as ordered and in pristine condition.

Contact our team at hi@shoprolik.com if your item arrives damaged, defective or not as ordered and we'll work on a resolution.

Please see sections below for more specifics depending on your situation.

You may purchase optional order protection from Seel (a third-party) for select products that allows items to be returned directly to them within 7 days of delivery. If available, the protection will show on the product page and is available to add to your order from within your cart or during checkout. See full FAQs here.

Due to the discreet, sensitive & hygienic nature of the products we sell, we cannot accept satisfaction returns (buyer's remorse, ordered wrong item, price variation, useage misunderstanding) of any kind even if the product packaging is unopened.

Item(s) Not Available

If an item you order is not available for any reason, our team will contact you.
Options may include:

- Offer the same item in a different color/style

- Submit your order as a backorder and we will ship it to you once restocked

- Provide full refund to the payment method used for the purchase for that item

Final Sale Items

Only regularly priced items are eligible for this policy. Products listed here are all sales final. These products may still be eligible for warranty claims directly with the manufacturer.

Most products we sell come with a strong manufacturer's warranty for any issues that fall outside our own abilities.

Rolik® and its affiliates reserve the right to refuse a return/refund for any reason, except as may be otherwise prohibited by law.

Order(s) returned to warehouse

Our team will attempt to let you know if there’s any issue with the shipping carrier being able to deliver you order and any action you may need to take to receive it. If an order is unable to be delivered and is not due to any direct carrier issue, a 20% restocking fee will be deducted from the order refund once the order has been returned to the warehouse.

We may accept any defective item for replacement, exchange or store credit within 30 days of purchase.

If you feel anything in your order is defective please email hi@shoprolik.com for assistance immediately upon noticing the potential defect.

Please reference your order number and provide an explanation of your claim - photos and videos are always helpful for a quick resolution.

To be eligible for a replacement, exchange or store credit:
- Keep all original product packaging
- Cease use of the item and do not attempt to repair the item

Attempts to repair or damage caused by misuse of the item may void our obligation to accept the return.

Product issues that occur after 30 days fall under the manufacturer's product warranty and we can help direct you to their team for assistance.

We may accept items that arrived damaged or not as ordered for replacement, exchange or store credit within 7 days of delivery.

If you notice shipping damage or any order discrepancies please email hi@shoprolik.com for assistance within 7 days of delivery.

Please reference your order number and provide an explanation of your claim - photos and videos are always helpful for a quick resolution.

To be eligible for a return related to shipping damage or an item received not as ordered:
- Keep all original product packaging
- If claim is related to shipping damage, keep the shipping box/envelope/mailer that the item was delivered in by the carrier.
- Do not use the item
- Do not attempt to repair the item

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