Updated 3.13.2020

Rolik® reserves the right to amend this shipping returns policy at any time by posting the amended terms on this page.

Rolik® and its affiliates reserve the right to refuse a return for any reason, except as may be otherwise prohibited by law. 

SHIPPING ADDRESS

Everything we sell can be shipped to customers in the United States.  

-----------------------------

Cute Brute Collection - These are the only items that can ship anywhere in the world. 

-----------------------------

Due to very complex distribution, import and obscenity regulations along with extremely high shipping costs with long delivery times, we are not currently shipping other products outside the United States. Should you place an order with us and we are unable to fulfill your order we'll let you know and refund your purchase. 

ROLIK CANNOT BE HELD RESPONSIBLE FOR INCORRECTLY ENTERED SHIPPING ADDRESSES.

PLEASE CAREFULLY REVIEW THE SHIPPING ADDRESS BEFORE COMPLETING YOUR ORDER.

YOU MAY EMAIL HI@SHOPROLIK.COM IF YOU NEED TO UPDATE YOUR SHIPPING ADDRESS.

WE MAY BE ABLE TO ACCOMMODATE IF THE ORDER HAS NOT LEFT OUR WAREHOUSE. 

SHIPPING COSTS

CONTIGUOUS USA (LOWER 48 STATES): $3.99

-----------------------------

ALASKA, HAWAII + PUERTO RICO: $6.99

-----------------------------

REST OF THE WORLD (CUTE BRUTE ITEMS ONLY): $14.99

-----------------------------

International customers may be responsible for duties, taxes or other fees that are charged at time of delivery. International tracking may be limited. Should you place an order with us and we are unable to fulfill your order we'll let you know and refund your purchase.

-----------------------------

We do not offer expedited shipping options at this time. 

CONTIGUOUS USA (LOWER 48 STATES): FREE SHIPPING

-----------------------------

ALASKA, HAWAII, + PUERTO RICO: $9.99

-----------------------------

REST OF THE WORLD (CUTE BRUTE ITEMS ONLY): $19.99

-----------------------------

International customers may be responsible for duties, taxes or other fees that are charged at time of delivery. International tracking may be limited. Should you place an order with us and we are unable to fulfill your order we'll let you know and refund your purchase. 

-----------------------------

We do not offer expedited shipping options at this time. 

SHIP TIMES + TRACKING

Most orders arrive within 3-7 business days (US only)

-----------------------------

We do not offer expedited shipping options at this time. 

-----------------------------

International orders can take a month or more to arrive and may have limited tracking visibility. 

AN EMAIL NOTIFICATION, TEXT MESSAGE AND/OR FACEBOOK MESSENGER CHAT WITH TRACKING INFORMATION WILL BE SENT TO YOU WHEN YOUR ORDER HAS SHIPPED BASED ON YOUR SELECTION(S) AT CHECKOUT.

-----------------------------

MOST ORDERS SHIP WITHIN 24 HOURS OF BEING PLACED ON BUSINESS DAYS (EXCLUDES HOLIDAYS AND WEEKENDS.)

-----------------------------

CUTE BRUTE COLLECTION ITEMS ARE MADE TO ORDER AND TYPICALLY SHIP WITHIN 5-7 BUSINESS DAYS. 

-----------------------------

PLEASE ALLOW AN ADDITIONAL 24-48 HOURS FOR TRACKING DETAILS TO POPULATE FOR YOUR ORDER. 

WE UTILIZE MULTIPLE SUPPLIERS WITH WAREHOUSES ACROSS THE WORLD SO YOUR ORDER MAY ARRIVE IN MULTIPLE SHIPMENTS AND AT DIFFERENT TIMES.

WE WILL PROVIDE YOU WITH A TRACKING NUMBER FOR EACH SHIPMENT. 

------------------------------

INTERNATIONAL TRACKING MAY BE LIMITED AND INTERNATIONAL CUSTOMERS MAY BE RESPONSIBLE FOR DUTIES, TAXES OR OTHER FEES THAT ARE CHARGED AT TIME OF DELIVERY. 

BILLING + PACKAGING

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Venmo and Klarna (installment payments.)

WE OFFER DISCREET BILLING.

ORDERS WILL PROCESS AS A PURCHASE FROM "ROMPT LLC" - OUR LEGAL BUSINESS NAME.

We currently collect sales tax for customers located in select states in compliance with current tax regulations. Any tax due will be calculated and shown during the checkout process. 

CUTE BRUTE COLLECTION - YES, PACKAGING DOES HAVE OUR BRANDING ON THE LABEL. 

ALL OTHER PRODUCTS - NO!

YOUR PRIVACY IS EXTREMELY IMPORTANT TO US.

OUR DISCREET NON BRANDED PACKAGING ENABLES YOU TO SHOP WITH COMPLETE CONFIDENCE. 

THE ONLY PERSON THAT'LL BE EXCITED FOR WHAT'S INSIDE WILL BE YOU. 

THERE MAY BE A PACKING SLIP THAT SHOWS THE ITEMS IN YOUR SHIPMENT.

RETURNS

WE STRIVE TO OFFER PRODUCTS OF THE HIGHEST QUALITY.

ANYTHING YOU PURCHASE SHOULD ARRIVE AS ORDERED AND IN PRISTINE CONDITION.

CONTACT OUR TEAM AT HI@SHOPROLIK.COM  IF YOUR ITEM ARRIVED DAMAGED, DEFECTIVE OR NOT AS ORDERED AND WE'LL WORK ON A RESOLUTION.

CUTE BRUTE ITEMS HAVE A 30-DAY REPLACEMENT POLICY FOR ANY PRINTING DISCREPANCIES.

DUE TO THE NATURE OF ALL OTHER PRODUCTS SOLD, WE CANNOT ACCEPT SATISFACTION RETURNS.

WE WILL ACCEPT ANY DEFECTIVE ITEM FOR REPLACEMENT, EXCHANGE OR STORE CREDIT WITHIN 30 DAYS OF PURCHASE.

IF YOU FEEL ANYTHING IN YOUR ORDER IS DEFECTIVE PLEASE EMAIL HI@SHOPROLIK.COM FOR ASSISTANCE.

PLEASE REFERENCE YOUR ORDER NUMBER AND PROVIDE AN EXPLANATION OF YOUR CLAIM.  

TO BE ELIGIBLE FOR A REPLACEMENT, EXCHANGE OR STORE CREDIT CEASE USING THE ITEM UPON DISCOVERING THE DEFECT AND DO NOT ATTEMPT TO REPAIR THE ITEM.

ATTEMPTS TO REPAIR OR DAMAGE CAUSED BY MISUSE OF THE ITEM MAY VOID OUR OBLIGATION TO ACCEPT THE RETURN.

WE WILL ACCEPT ANY ITEM THAT ARRIVED DAMAGED OR NOT AS ORDERED FOR REPLACEMENT, EXCHANGE OR STORE CREDIT WITHIN 7 DAYS OF DELIVERY.

IF YOU NOTICE SHIPPING DAMAGE OR ANY ORDER DISCREPANCIES PLEASE EMAIL HI@SHOPROLIK.COM FOR ASSISTANCE WITHIN 7 DAYS OF DELIVERY.

PLEASE REFERENCE YOUR ORDER NUMBER AND PROVIDE AN EXPLANATION OF YOUR CLAIM.

PHOTOS OF THE DAMAGE/INCORRECT ITEM(s) ARE EXTREMELY HELPFUL.

TO BE ELIGIBLE FOR A RETURN RELATED TO SHIPPING DAMAGE OR AN ITEM RECEIVED NOT AS ORDERED, YOUR ITEM MUST BE UNUSED, IN THE SAME CONDITION IN WHICH YOU RECEIVED IT AND YOU MUST RETAIN ALL PACKAGING.

IF YOUR CLAIM RELATES TO SHIPPING DAMAGE, YOU MUST ALSO MAINTAIN THE ORIGINAL BOX IN WHICH YOUR ITEM WAS DELIVERED BY THE CARRIER.