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Updated 12.28.2021

Rolik® reserves the right to amend this shipping returns policy at any time by posting the amended terms on this page. Rolik® and its affiliates reserve the right to refuse a return for any reason, except as may be otherwise prohibited by law. 

Shipping

Everything we sell can be shipped to customers in the United States including Puerto Rico. We do not support international package forwarding services.

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The Cute Brute x Rolik Capsule Collection are the only items available for worldwide shipping.

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Due to very complex distribution, import and obscenity regulations along with extremely high shipping costs with long delivery times, we are not currently shipping any other products we sell outside the United States. Should you place an order with us and we are unable to fulfill your order we'll let you know and refund your purchase. 

We cannot be held responsible for incorrectly entered shipping addresses.

Carefully review the shipping address entered before completing your order.

Please email hi@shoprolik.com if you need to update your shipping address.

We may be able to accommodate if the order has not left our warehouse.

We charge a flat shipping rate based on the total value of your order.

For orders up to $38.99:

USA: $3.99

International orders (Cute Brute items only): $6.99 Canada, $14.99 Rest of the World

We do not offer expedited shipping options at this time. 

For orders $39+:

USA: Free shipping

International orders (Cute Brute items only): $9.99 Canada, $19.99 Rest of the World

We do not offer expedited shipping options at this time. 

Note: COVID-19 safety precautions being taken at both our warehouses and with our shipping carriers may add additional processing/shipping time.

We appreciate your patience and understanding.  

US orders - Most items are in stock and are handed off to the shipping carrier within 24-72 hours of purchase.

Delivery times vary from carrier to carrier with most items arriving within 7-10 business days.

Custom items from Cute Brute, BDSM Architecture + others have longer processing times in addition to delivery so expect up to 4 weeks for custom orders to ship.

We'll keep you updated on timeline for custom orders.

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International orders (Cute Brute items only) can take up to 45 days to arrive.

An email notification, text message and/or facebook messenger chat with tracking information will be sent to you when your order has shipped based on your selection(s) at checkout.

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Most orders ship within 48 hours of being placed on business days (excludes holidays and weekends.)

COVID-19 safety precautions being taken at our warehouses may add some additional processing time. 

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Cute Brute items are made to order and can take up to 14 days to be printed due to COVID-19 delays.

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Please allow an additional 24-72 hours for tracking details to populate for your order. 

We utilize multiple suppliers with warehouses across the country so your order may arrive in multiple shipments from different carriers and at different times.

We will provide you with a tracking number for each shipment. 

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International tracking may be limited and international customers may be responsible for duties, taxes or other fees that are charged at time of delivery. 

Cute Brute Items - Yes, the packaging does have our branding on the label. 

All other products - no!

Your privacy is extremely important to us.

Our discreet non branded packaging enables you to shop with complete confidence. 

The only person that'll be excited for what's inside will be you. 

There may be a packing slip that shows the items in your shipment.

Billing

We accept the following payment methods:

Visa(debit/credit)

Mastercard (debit/credit)

American Express (credit)

Discover (credit)

PayPal (debit/credit, bank account)

Klarna (installment payments)

We offer discreet billing.

Orders will process as a purchase from ROMPT LLC - our legal business name.

We currently collect sales tax for customers located in select states (CA, NC) in compliance with current tax regulations.

Any tax due will be calculated and shown during the checkout process. 

Returns

We strive to offer products of the highest quality.

Anything you purchase should arrive as ordered and in pristine condition.

Contact our team at hi@shoprolik.com if your item arrived damaged, defective or not as ordered and we'll work on a resolution.

Please see sections below for more specifics depending on your situation.

Cute brute items have a 30-day replacement policy for any printing discrepancies.

Due to the discreet, sensitive and hygienic nature of all other products sold, we cannot accept satisfaction returns.

Most products come with a strong manufacturer's warranty for any issues that fall outside our own ability.

Rolik® and its affiliates reserve the right to refuse a return for any reason, except as may be otherwise prohibited by law. 

We may accept defective item(s) for replacement, exchange or store credit when we are notified within 30 days of purchase.

If you feel anything in your order is defective please email hi@shoprolik.com for assistance.

Please reference your order number and provide an explanation of your claim (photos/video are highly encouraged.)  

To be eligible for a replacement, exchange or store credit cease using the item upon discovering the defect and do not attempt to repair the item.

Attempts to repair or damage caused by misuse of the item may void our obligation to accept the return.

Product issues that occur after 30 days fall under the manufacturer's product warranty and we can help direct you to their team for assistance.

We will accept any item that arrived damaged or not as ordered for replacement, exchange or store credit within 7 days of delivery.

If you notice shipping damage or any order discrepancies please email hi@shoprolik.com for assistance within 7 days of delivery.

Please reference your order number and provide an explanation of your claim.

Photos/videos of the damage/incorrect item(s) are extremely helpful.

To be eligible for a return related to shipping damage or an item received not as ordered, your item must be unused, in the same condition in which you received it and you must retain all packaging.

If your claim relates to shipping damage, you must also maintain the original box in which your item was delivered by the carrier.

Satisfaction returns/exchanges are not eligible for this policy.