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  • Shipping, Billing + Return FAQs

    Updated 5.1.2023

    Shipping

    Everything we sell can be shipped to customers in all 50 United States as well as Puerto Rico. 

    We do not support international package forwarding services for international customers.

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    Due to very complex distribution, import and obscenity regulations along with extremely high shipping costs with long delivery times, we are not currently shipping any products we sell outside the United States and its territories. Should you place an order with us and we are unable to fulfill your order, we'll let you know and refund your purchase. 

    We cannot be held responsible for incorrectly entered shipping addresses.

    Carefully review the shipping address entered before completing your order.

    Please email hi@shoprolik.com as soon as possible after placing your order if you need to update your shipping address.

    We may be able to accommodate the change if the order has not left our warehouse but we cannot be held responsible for incorrect addresses.

    Any reshipments costs will be the responsibility of the customer.

    We charge a flat shipping rate based on the total value of your order.

    For orders up to $38.99:

    $3.99

    For orders $39+:

    Free shipping

    PLEASE NOTE:

    We do not offer expedited shipping options at this time and no signature is required for delivery (we strongly recommend shipping to an address with a secure package location if you will not be available at time of delivery.)

    All deliveries are carbon neutral at no additional cost to you.

    We utilize multiple warehouses across the country and do our best to ship from the closest warehouse(s) to provide the quickest delivery option(s) possible.

    Most items are in stock and are handed off to the shipping carrier within 1-2 business days after placing your order (holidays and weekends may have additional processing time.)

    Delivery times vary from carrier to carrier with most items arriving within 5-8 business days.

    Custom items from BDSM Architecture + others may have longer processing times in addition to delivery. We'll keep you updated on timeline for custom orders.

    An email notification and/or text message with tracking information will be sent to you when your order has shipped based on your selection(s) at checkout.

    You may also track your order using Shopify's free Shop App available from the App Store and Google Play.

    Most items are in stock and are handed off to the shipping carrier within 1-2 business days after placing your order (holidays and weekends may have additional processing time.)

    Please allow an additional 24-72 hours for tracking details to populate for your order. 

    We utilize multiple warehouses across the country so your order may arrive in multiple shipments from different carriers and at different times.

    We will provide you with a tracking number for each shipment. 

    Your privacy is extremely important to us.

    We use non-branded packaging (mailers/boxes) to ship your order in.

    The shipping label will have our name and our warehouse address listed in case your order isn't deliverable and needs to be returned to us.

    As we look at reducing waste and our carbon footprint, we may or may not include a packing slip that outlines the items in your order.

    Billing

    We accept the following payment methods:

    Shop Pay

    Visa (debit/credit)

    Mastercard (debit/credit)

    American Express (credit)

    Discover (credit)

    PayPal (debit/credit, bank account)

    Venmo (debit/credit, bank account)

    Meta Pay (formally Facebook Pay)

    Google Pay

    For purchases using Shop/Google/Meta Pay or any major credit/debit card we'll show on your statement as SP*SHOPROLIK.COM.

    For purchases using Paypal or Venmo, we'll show on your statement as ROMPT, LLC - our legal business name.

    We currently collect sales tax for customers located in select states (CA, NC) in compliance with current tax regulations.

    Any tax due will be calculated and shown during the checkout process. 

    Customers in all other states - enjoy your tax-free shopping with us!

    Returns

    We strive to offer products of the highest quality.

    Anything you purchase should arrive as ordered and in pristine condition.

    Contact our team at hi@shoprolik.com if your item arrives damaged, defective or not as ordered and we'll work on a resolution.

    Please see sections below for more specifics depending on your situation.

    Due to the discreet, sensitive and hygienic nature of the products we sell, we cannot accept satisfaction returns of any kind even if the product packaging is unopened.

    Item(s) Not Available

    If an item you order is not available for any reason, our team will contact you. 
    Options may include:

    - Offer the same item in a different color/style

    - Submit your order as a backorder and we will ship it to you once restocked

    - Provide full refund to the payment method used for the purchase for that item

    Final Sale Items

    Only regularly priced items are eligible for our refund + return policy.
    Final Sale items listed here cannot be returned or refunded. Items may still be eligible for warranty claims directly with the manufacturer. 

    Most products come with a strong manufacturer's warranty for any issues that fall outside our own abilities.

    Rolik® and its affiliates reserve the right to refuse a return for any reason, except as may be otherwise prohibited by law. 

    We may accept any defective item for replacement, exchange or store credit within 30 days of purchase.

    If you feel anything in your order is defective please email hi@shoprolik.com for assistance immediately upon noticing the potential defect.

    Please reference your order number and provide an explanation of your claim - photos and videos are always helpful.

    To be eligible for a replacement, exchange or store credit:
    - Keep all original product packaging
    - Cease use of the item and do not attempt to repair the item

    Attempts to repair or damage caused by misuse of the item may void our obligation to accept the return.

    Product issues that occur after 30 days fall under the manufacturer's product warranty and we can help direct you to their team for assistance.

    We may accept any item that arrived damaged or not as ordered for replacement, exchange or store credit within 7 days of delivery.

    If you notice shipping damage or any order discrepancies please email hi@shoprolik.com for assistance within 7 days of delivery.

    Please reference your order number and provide an explanation of your claim - photos and videos are always helpful.

    To be eligible for a return related to shipping damage or an item received not as ordered:
    - Keep all original product packaging 
    - If claim is related to shipping damage, keep the shipping box/envelope/mailer that the item was delivered in by the carrier.

    - Do not use the item
    - Do not attempt to repair the item

    Billing, Shipping + Returns Policies - Rolik®
    Carbon-neutral shipping with Shopify Planet
    Carbon-neutral shipping on all orders