Shipping, Billing + Return FAQs

Updated 1.11.2023

Shipping

Everything we sell can be shipped to customers in all 50 United States as well as Puerto Rico. 

We do not support international package forwarding services.

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Due to very complex distribution, import and obscenity regulations along with extremely high shipping costs with long delivery times, we are not currently shipping any products we sell outside the United States and its territories. Should you place an order with us and we are unable to fulfill your order, we'll let you know and refund your purchase. 

We cannot be held responsible for incorrectly entered shipping addresses.

Carefully review the shipping address entered before completing your order.

Please email hi@shoprolik.com as soon as possible after placing your order if you need to update your shipping address.

We may be able to accommodate the change if the order has not left our warehouse.

We charge a flat shipping rate based on the total value of your order.

For orders up to $38.99:

$3.99

For orders $39+:

Free shipping

PLEASE NOTE:

We do not offer expedited shipping options at this time and no signature is required for delivery (we recommend always shipping to an address with a secure package location if you will not be available at time of delivery.)

All deliveries are carbon neutral.

Note: Safety precautions (COVID & weather-related) are being taken at both our warehouses and with our shipping carriers which may add additional processing/shipping time.

We utilize multiple warehouses across the country and do our best to ship from the closest warehouse to provide the quickest delivery option possible.

Most items are in stock and are handed off to the shipping carrier within 1-2 business days after placing your order (holidays and weekends may have additional processing time.)

Delivery times vary from carrier to carrier with most items arriving within 5-8 business days.

Custom items from BDSM Architecture + others may have longer processing times in addition to delivery. We'll keep you updated on timeline for custom orders.

An email notification, text message and/or messenger chat with tracking information will be sent to you when your order has shipped based on your selection(s) at checkout.

You may also track your order using Shopify's free Shop App available from the App Store and Google Play.

Most items are in stock and are handed off to the shipping carrier within 1-2 business days after placing your order (holidays and weekends may have additional processing time.)

Please allow an additional 24-72 hours for tracking details to populate for your order. 

We utilize multiple warehouses across the country so your order may arrive in multiple shipments from different carriers and at different times.

We will provide you with a tracking number for each shipment. 

NO!

Your privacy is extremely important to us.

Our discreet non-branded packaging enables you to shop with complete confidence. 

The only person that'll be excited for what's inside will be you. 

As we look at reducing waste and our carbon footprint, we may or may not include a packing slip that outlines the items in your order.

Billing

We accept the following payment methods:

Shop Pay (including interest free installments)

Visa(debit/credit)

Mastercard (debit/credit)

American Express (credit)

Discover (credit)

PayPal (debit/credit, bank account)

Venmo

Meta Pay (formally Facebook Pay)

Google Pay

For purchases using Shop/Google/Meta Pay or any major credit/debit card we'll show on your statement as SP*SHOPROLIK.COM.

For purchases using Paypal or Venmo, we'll show on your statement as ROMPT, LLC- our legal business name.

We currently collect sales tax for customers located in select states (CA, NC) in compliance with current tax regulations.

Any tax due will be calculated and shown during the checkout process. 

Customers in all other states - enjoy your tax-free shopping with us!

Returns

We strive to offer products of the highest quality.

Anything you purchase should arrive as ordered and in pristine condition.

Contact our team at hi@shoprolik.com if your item arrives damaged, defective or not as ordered and we'll work on a resolution.

Please see sections below for more specifics depending on your situation.

Due to the discreet, sensitive and hygienic nature of the products we sell, we cannot accept satisfaction returns.

Final Sale Items

Only regularly priced items are eligible for our refund + return policy.
Final Sale items listed here cannot be returned or refunded. Items may still be eligible for warranty claims directly with the manufacturer. 

Most products come with a strong manufacturer's warranty for any issues that fall outside our own abilities.

Rolik® and its affiliates reserve the right to refuse a return for any reason, except as may be otherwise prohibited by law. 

We may accept defective item(s) for replacement, exchange or store credit when we are notified within 30 days of purchase.

If you feel anything in your order is defective please email hi@shoprolik.com for assistance.

Please reference your order number and provide an explanation of your claim (photos/video are highly encouraged.)  

To be eligible for a replacement, exchange or store credit cease using the item upon discovering the defect and do not attempt to repair the item.

Attempts to repair or damage caused by misuse of the item may void our obligation to accept the return.

Product issues that occur after 30 days from purchase fall under the manufacturer's product warranty and we can help direct you to their team for assistance.

Final Sale Items

Only regularly priced items are eligible for our refund + return policy.
Final Sale items listed here cannot be returned or refunded. Items may still be eligible for warranty claims directly with the manufacturer. 

We will accept any item that arrived damaged or not as ordered for replacement, exchange or store credit within 7 days of delivery.

If you notice shipping damage or any order discrepancies please email hi@shoprolik.com for assistance within 7 days of delivery.

Please reference your order number and provide an explanation of your claim.

Photos/videos of the damage/incorrect item(s) are extremely helpful.

To be eligible for a return related to shipping damage or an item received not as ordered, your item must be unused, in the same condition in which you received it and you must retain all packaging.

If your claim relates to shipping damage, you must also maintain the original box in which your item was delivered by the carrier.

Satisfaction returns/exchanges are not eligible for this policy.

Billing, Shipping + Returns Policies - Rolik®
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